Job Details
Job Title

Customer Support Analyst


London (currently remote with access to central London Office)

Job Type

Customer Operations

Offered Salary

£25,000 - £28,000

About OpenPlay

OpenPlay has been evolving and continues to develop innovative software products for the sports and leisure industry. Our enterprise software provides unmatched functionality to help operators thrive, bringing a seamless experience for both customers and staff. Our focus is centred around three key priorities:

  • Committing to a culture of innovation
  • Operate as a high performing team
  • Grow our presence and profile


The Role

As OpenPlay continues to roll out our brand-new, industry leading leisure management system, we are looking for a Customer Support Analyst to join our talented Customer Success team.

This role will play a key part of the team delivering world-class service to our customers, covering the customer journey from onboarding through to ongoing support and training. You will build strong relationships with our customers, be confident proposing solutions to complex issues and working with internal teams to improve the product.


Job Roles and Responsibilities:


  • Deal with customers on a daily basis over email, phone and face to face, resolving problems and answering questions they may have in a timely and productive manner.
  • Become a product expert of our industry leading software solutions.
  • Contribute to the ongoing build and maintenance of our knowledge base.
  • Log any bugs/requests in our ticket management system.
  • Collaborate with customers to understand their goals & objectives and recommend best practices to make their use of OpenPlay’s products a success.
  • Manage the onboarding of new customers and ongoing training of users.


About you


  • Technically adept with experience of using CRM applications (such as HubSpot and Zendesk)
  • Excellent people and communication skills with the ability to explain technical issues to non-technical users.
  • Experience of having dealt with and resolves complex software queries
  • Have a passion for wanting to deliver world class customer service
  • Experience or happy to work within a small dedicated support team
  • Highly organised with great attention to detail
  • Ambitious and action-oriented person who enjoys taking ownership
  • Culture is a huge part of who we are, so we are looking for people with the same beliefs – work hard with a positive attitude!
  • Bonus points if you have experience of using Leisure Management System’s.



 OpenPlay is a growing scale-up at a very exciting and pivotal time in our journey. We have recently raised investment to build our new product and will continue to grow rapidly throughout 2021 and beyond.

This is an opportunity for the right person to put a stamp on the company and see your work make a real difference. You will work alongside a passionate team led by a dedicated founder. It is not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to work.


OpenPlay provides:

  • Competitive salary
  • 25 days Annual Leave plus Bank Holidays
  • Contributory pension scheme
  • The equipment you need to do the job
  • Flexible working policy
  • Dedicated training budget
  • Perks at Work benefits
  • Strong team culture with regular social events (COVID permitting)


How to apply


Email your CV and location, availability and salary expectations to to apply

email to apply

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