Customer Success Manager
£40,000 - £45,000
OpenPlay has been evolving – developing innovative software products for the sports and leisure industry. Our enterprise software, provides unmatched functionality to help operators thrive, bringing a seamless experience for both customers and staff. Our future focus will centre around three priorities which will commit us to a culture of innovation, to operate as a high performing team and grow our presence and profile.
As OpenPlay prepares to launch our brand-new product, we are looking for a Customer Success Manager to own the development and implementation of our new post-sales processes, policies and standards.
This includes everything from onboarding, ongoing support, retention and upselling. As the product launches in early 2021, you will build strong relationships that persist through, and lengthen the lifecycle of the customer. The key metric for success in this role will be ensuring that OpenPlay’s NPS (and specifically CSAT) score remains high.
You will be hyper-organised with strong interpersonal skills to engage and communicate with a range of external stakeholders as well as managing an existing Customer Support Team.
OpenPlay is a growing scale-up at a very exciting and pivotal time in our journey. We’ve recently raised investment to build our new product and will grow rapidly throughout 2021 and beyond with confirmed orders already signed despite COVID-19.
This is the opportunity for the right person to put a stamp on the company and see your work make a real difference. You will work alongside a passionate team led by dedicated founders. It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to work.
How to apply
Please email: email@example.com
Please include the following alongside your CV, if you fail to add these then your application may be rejected:
CV and any other supporting documents