Sport and Leisure Management. Rebuilt.

Flow, our new sport and leisure management software has successfully launched across leisure 250+ centres! This enterprise solution offers unrivalled functionality for businesses operating at scale. Built as a range of modules, Flow offers you the flexibility to configure and customise functionality to suit your needs.

Flow: Key Features

Manage all aspects of your leisure operation with Flow.

Membership Management

A customer first solution that promotes self-service for all aspects of memberships - all configurable by administrators. Customers can purchase multiple memberships, change and freeze them accordingly.

Activity Bookings

Flow offers a range of activity types, from standard class bookings to enhanced ‘fast tickets’ that support the selling of extras and the signing of waivers. Our activity templates support all types of sport and activity, with complete flexibility when defining duration, frequency, and spaces.

One Customer Portal

Combining the booking and joining experience into one customer portal, Flow allows users to book activities, join and manage all aspects of their membership and upcoming activities through the dashboard.

Deliver exceptional customer service.

Member Mobile App

Allow your members to purchase memberships, make payments, book classes and activities through your branded app.

Powerful Reporting

Understand member behaviour with our reporting module. From transactions to visits - gain true insight and tailor your offering accordingly.

Automatic Crediting

To reduce costs associated with refunds, and to retain cash within the business, Flow can automate the crediting of customers for any booking cancellations.

Flow: Full Features

Flow is a module based software solution - configure and customise functionality to suit your needs.

Memberships

Create subscriptions with different costs, booking rights access times and more.

CRM

Create and manage an unlimited number of customers. Capture data and gain insight into booking and attendance behaviour.

Customer Portal

Online portal accessible via desktop or mobile for your customers to easily make/view/amend bookings, as well as view/update details.

Front of House

A powerful reception module for staff and managers to manage all aspects of their centre.

Online Joining

Allow customers to join online as a member. Take up front payment as well as DD details for recurring subscription.

System Config

Configure branding for online bookings, create staff roles with different access rights, view an audit log of changes.

Reporting

Transform customer, activity and financial data into actionable insight for business intelligence.

Facility Management

Manage your sport and leisure facilities. Reduce admin time and increase usage.

Bookings

Manage all bookable sports activities, classes, courses, camps and lessons with our booking module.

Price Management

Quickly adjust and update the prices of your products and services.

Bespoke Development

Although Flow is designed to cover all requirements, there may be specific functionality which needs development (e.g., payment gateway, turnstile integration).

Mobile App

A built-to-spec, fully white-labelled, native mobile app. Let your customers do the basics such as book facilities and classes (POA).

"We are incredibly positive about the future now that Flow gives us full control and allows for further development of new and exciting features to delight our customers."

Steve Ward - GLL Digital & Technology Director

Contact us about Flow

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Email: sales@openplay.co.uk
Phone: 0800 086 2006

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